FAQ
FROM CART
TO DOORSTEP.
Pick your size, add to cart, checkout and pay.
Within 12 hours, or before it ships — whichever is earlier.
Tracking link arrives by SMS or email.
3–5 business days metro. 5–8 business days non-metro.
Returns within 3 days. Report issues within 48 hours.
ORDERING & PAYMENT
Q1How do I place an order?
Simply browse our collections, select your size, and add the product to your cart. Proceed to checkout and complete the payment to place your order.
Q2What payment methods do you accept?
We accept:
Q3Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.
Once shipped, orders cannot be canceled.
DELIVERY & TRACKING
Q4How long does delivery take?
- Metro cities: 3–5 business days
- Non-metro / remote areas: 5–8 business days
Delivery timelines may vary due to location or courier delays.
Q5How can I track my order?
Once your order is shipped, you'll receive a tracking link via SMS or email.
You can also track your order from the Track Order page on our website.
RETURNS & ISSUES
Q6What is your return policy?
We accept returns within 3 days of delivery, provided the product is unused, unwashed, and in original condition with all tags intact.
Please refer to our Return & Refund Policy for complete details.
Q7Are Mystery Box orders returnable?
No. Mystery Box orders are not returnable or refundable.
However, exchanges are allowed only in case of size-related issues or if the product is received damaged or defective.
Q8What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with clear images or video proof at:
Our team will assist you on priority.
CONTACT US
Q9How can I contact CLUVIAN?
You can reach us at:
Working hours: Monday to Saturday, 10:30 AM – 6:30 PM (IST)